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FAQs

All your questions answered about Kielder Waterside

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FAQs

A list of frequently asked questions
Where is Kielder Waterside?+
Kielder Waterside is set within Kielder Water & Forest Park. Follow the brown signs for Kielder Water & Forest Park then once you are in the park you will see brown signs for Leaplish. Kielder Waterside has recently changed its name from Leaplish to Kielder Waterside. The postcode is NE48 1BT.
Is Kielder Waterside the same as Kielder?+
Kielder Waterside is a place within Kielder. Kielder as whole is a much larger destination. It goes by the name of Kielder Water & Forest Park and as well as Kielder Waterside it includes Kielder Observatory, Kielder Village, Calvert Trust and Kielder Sailing Club. You can find out more about Kielder Water & Forest Park at www.visitkielder.com.
Is it really remote?+
Kielder Waterside is within Kielder Forest in the heart of Northumberland. It is located close to the Scottish Border and is very much in the countryside. Kielder Village was once voted the most remote village in the England so it is very peaceful but is set within lots of countryside. Although main roads will get to you within about 45 minutes of us it will then become country roads for the rest of your journey, these roads will provide one of the most scenic drives you will get.
Will I get signal?+
Signal is very hit and miss. On site you will be able to access Wi-Fi in the reception area and the onsite pub, the Boat Inn. We don’t currently have Wi-Fi in our lodges or around the park.
Can I buy food when I’m there?+
Our lodges are self-catering. We have an onsite pub, the Boat Inn, where you can get breakfast, lunch and dinner. We also have a café at our Tower Knowe site for snacks and light bites during the day. There are also pubs located around the wider park and local villages such as Falstone and Bellingham. We have a shop onsite which sells some food items and basics but we would recommend if you have specific requirements to buy them before you arrive to avoid any disappointment.
What can we do?+
You can find out more about this on our while you are here page. We have tons of activities as part of our Go Active programme as well as over 26 miles of shoreline to explore. There is also the largest open air Art & Architecture gallery and Birds of Prey Centre.
What clothing should I bring?+
Kielder Waterside is in the countryside and the weather can change quite quickly. It can go from glorious sunshine to rain to cloud within very short spaces of time. As many of our activities are outdoors we recommend water proof clothing in the winter months and layers so that you are equipped for a change in temperature. Walking boots and trainers are also recommend to keep your feet comfy when you’re out and about or participating in one of our activities. If you are visiting in the winter wellies would also be a good option.
Are the activities included as part of our stay?+
Activities aren’t included in the price of your stay and need to be booked and paid for separately. You can do this through this website or by calling our reception team on 01434 251 000. You can also do this at reception once you are on site.
Can I get cash out onsite?+
We don’t currently have any cash machines however we do offer cash back in our shop, located at reception. You can use your card onsite at Kielder Waterside however you may need cash when going off site.
Is there a petrol station nearby?+
There is one petrol station in Kielder Village, this is unmanned and is card payment only. It is open from 7am until 7pm, seven days a week. The next nearest petrol station is in Bellingham (NE48 2BS), it is open from 8am until 6pm, Monday to Friday and 9am until 5pm on Saturday and Sunday.
Is there midigies?+
Midges are a part of everyday life during the summer months here at Kielder Water & Forest Park. They usually appear at the end of May each year and disappear in September. They are small flying insects that are extremely irritating and they also bite. There are a number of repellents available to deter them from biting you which you buy from the shop on site at reception.
Can I bring my dog?+
We love dogs at Kielder Waterside and love to see them on site. We have dog friendly lodges available to stay in and they are welcome in the bar area of the Boat Inn. We do ask that they are kept on their lead in the main part of Kielder Waterside ie around the reception area.
Can I store my bike safely?+
Some lodges have bike racks available for you to store your bikes, please check the lodge specification when booking.
Are towels supplied?+
Yes towels are provided so you do not need to bring them with you.

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