We want to reassure all guests that we have taken any means necessary to ensure that your safety is pivotal during your stay with us.
We are working hard to combat COVID-19 in the UK and as a holiday we introduced measures that are In-line with the latest Government guidelines.
We will welcome guests again from July 4 2020 and our hardworking team here at Kielder Waterside are fully equipped and trained to make your stay with us both enjoyable and safe.
Safety and cleanliness has always been something we pride ourselves on and we have always employed five-star cleaning protocols throughout our park. However in the light of the pandemic we have taken that next step and further trained our housekeeping team with new chemicals and fogging equipment.
We have been provided with a ‘safer stays’ badge by our booking partner Hoseasons and Visit England in recognition of our new safety measures.plan your trip book your stay
All of our cleaners are wearing adequate PPE and have been given the relevant training guidance to enable them to work safely and to the appropriate guidelines.
Notices will be visible for all guests upon lodge entry to inform that no one has been in the property since it was cleaned. Clear social distancing measures are visible and clearly displayed.
Commonly used items such as remote controls, light switches, lamps, door and window handles, thermostats, plug sockets, appliances, blind cords and hot tub lids/covers are all sanitised.
Hot tubs will continue to be cleaned, sanitised and checked daily to industry standards.
All surfaces are sanitised using anti-viral or hospital grade disinfectant.
Safer check-ins and check outs have been implemented to minimise human interaction.
This is delivered by using an industry leading misting/fogging technique developed for hospital operating theatres and deep cleaning. The atomised sanitation product that we are using kills 99.99% of all bacteria and viruses.
How does it work?
The fogging machine fills the area with a mist that fills the whole area with a strong disinfectant similar to that used in deep cleans and in hospital theatres. The sanitisation of the living space covers everything from ceiling to floor and wall to wall including all surfaces such as tables, kitchen benches, bedroom furniture and bathrooms and high contact areas too such as remote controls, handles, fridges, kettles and taps.
Any cleaning equipment that we use whether it be mop heads, cloths etc will only be used once before either being disposed of or washed at the recommended temperature of 70°C+ which is the temperature that kills all known bacteria and viruses.
Safe to all
The fogging machine chemicals are safe for both people and animals too so you can be safe in the knowledge that you can enter your lodge ready to have the most enjoyable stay with us.
When our housekeeping team exit your lodge we will give you that added piece of mind by placing a perforated sticker on the external door seal so that you know that nobody has been in your lodge since the cleaning process.
Sanitisation to this standard will be completed between every guest departing and prior to all new arrivals
All pillows and mattresses have protectors on and they are changed between all breaks. All quilts and cushions are also sanitised using the same technique.
In addition to this- all linen, towels and bedding are also washed to Government advised standards at 70°C+ so you can be sure that everything is safe and ready for your stay with us.
Other changes we have made include:
Checking in – from 5pm
We have made the decision to move to a ‘contactless’ check in. Before you arrive on site you will receive an e-mail or phone call from our Guest Services team or the Hoseasons team. They will send you your lodge number details and a map which shows you where your lodge is situated on our site. Please download this information prior to setting off as there is limited signal at Kielder (O2 signal is strong once at Kielder Waterside site.
Once settled in we would be grateful that you call reception where we will be happy to help with any queries or concerns you may have.
Checking out – 9am
To help our teams thoroughly clean our lodges we would kindly ask that on the day you check out the following is carried out:
We kindly ask you to vacate your lodge by 9am
Please could you strip the linen from your bed and including pillow case (but not the mattress and pillow protectors) and place in a clear plastic bag provided for you
Place all towels and bathrobes in another clear plastic bag
Please take your refuse to one of our recycling points in the park
Please leave all internal doors and windows open upon departure
Please place your lodge key in the clear letterbox attached to your lodge before leaving the park
Please leave the bathroom extractor fan running
Please leave all refuse in the black bin bag provided
We now have sanitisers at the entrance to all buildings on site so whether you’re popping in for a pint of milk or a little treat from the shop then you can clean your hands prior to entering.
We have enhanced our cleaning practices in all areas of our park so the measures in place for the lodges will be replicated in all our other buildings.
We have launched a takeaway service from The Hide so why not treat yourself to some of lovely homemade food. Contactless payment will be preferred across the whole site too.
NHS Test and Trace
We are supporting the NHS Test and Trace scheme and to help us do this we are required to do the following:
Collecting the names and contact details for all guests staying in your lodge
Holding this information for 21 days to assist the NHS Test and Trace data requests
This data will be deleted securely after 21 days has past.
We will collect this information on your check in day or on our settling in phone call the morning after check in.